About Foodify

Foodify and Vmeals

About Foodify

General Info

What are the benefits to being a food partner with Foodify?

We have an active customer base in a variety of businesses already in place, and we are working hard to build new customer relationships. We are focused on helping you drive new sales. Our site offers self-service and promotional tools, backed up by outstanding customer service support. Our food partners will get paid more quickly from big companies who want to pay on terms.

How do I receive Foodify orders?

Initially, your account is set to send you email notifications when an order is placed. Your account dashboard will be updated at every stage of the process, so it's handy to always refer to it. You can set your account to receive orders by fax, email, text or any combination of the three depending on what is most convenient for you. Under My Account / Account Settings / Manage Notifications in “Administrative Settings” you can adjust your notification settings.

What is the order confirmation process?

When you receive an order, you will need to log in to your food partner Account Dashboard, select the new or updated order and click the “Confirm Order” button. Alternately, there is a link in the email notification about your new or updated offer that will bring you directly to your order for confirmation.

How do I decline orders?

If for some reason you cannot fulfill an order, contact Customer Service immediately and they will assist.

I own/operate multiple locations, how can I add more locations to the website?

To begin with Foodify offers one account per location. We’re always making updates and adding new features and the ability to have multiple locations per account is something we’re working on. We’ll keep you posted!

How do I make changes to my menu?

Within the Menu Builder, you have the options to edit, duplicate, or delete an existing item on your menu. Just click on “Items” and scroll down until you see the item that needs adjusting. Please call customer service if you have any questions: (800)326-1480.

How do I add users to the account who will be able to receive and confirm orders?

The primary account contact at your business may add a new account user via “Manage Account Users” in Account Settings. That user will be added as a secondary contact and will receive all notifications via fax, email, text or any combination of the three.

How can I get more ratings and reviews?

The best thing to do as a partner is to make great food, fulfill order impeccably and deliver it promptly. We encourage and reward our customers for rating and reviewing our food partners, but great food and great service are your main key to great word-of-mouth.

Billing and Payment

How do you charge the food partner?

We charge a commission on food and beverage totals. You keep the delivery and tip in their entirety. In addition, Foodify will withhold and remit state and local taxes on your behalf and at year end you will receive a Form-1099.

How soon will I be paid after fulfilling an order?

Foodify will issue payments on a weekly basis. Payments will be made the third week following delivery for all orders that the food partner has satisfactorily fulfilled. Payments will be mailed via standard USPS mail.

Who can I contact for billing questions?

Please email billing@foodify.com or call (800)326-1480.

Vmeals and Foodify

Usability

How do I log in to the site?

We will give you a starter username and password to log into your account. You will then need to update your username and password after your first login. You can do this by going to the “My Account” drop-down menu and choosing “Account Settings”. In the “Account Settings” choose “Update Account Detail” in the “General Settings”.

Are Vmeals and Foodify the same thing?

Foodify is a fresh re-imagination and re-branding of the Vmeals corporate catering concept.

Will the Vmeals website go away?

Vmeals’ website will continue to operate in parallel for some period of time while we migrate over our customers and food partners to Foodify. Once we have successfully completed this exercise, we will re-direct the Vmeals website to Foodify. In the interim, it is possible you will receive an order through the Vmeals website.

What if customers have placed orders with me on Vmeals for events into the future? Will I receive those?

Yes. You will receive pending Vmeals orders in the same format as your previous Vmeals orders and the order confirmation process remains the same. All of your orders and your order history information will remain on Vmeals and be intact. Foodify is a separate system, so Vmeals orders will not be migrated.

How do I add users to the account who will be able to receive and confirm orders?

The primary account contact at your business would invite a new account user via “Manage Account Users” in Account settings. When the new user joins the account, that user will be added as a secondary contact and each will receive all notifications.

Will customer service still help me make menu changes?

The new platform is intuitive and easy to use, but we are happy to help if you require assistance.

Billing

Have my profile and account information been transferred?

Your basic account information and your menu have been added to Foodify. Please take some time to review it.

Will I be paid the same percentage?

In essence, yes. However, we have moved away from the all-inclusive model to provide more transparency to our customers and food partners. Menu item prices on Foodify will match the prices on your menu. Foodify will earn its commission on food and beverage totals only. Tip amount is selected by the customer and is paid in its entirety to our food partners. Delivery fees are controlled by and paid to food partners in their entirety. Foodify will withhold and remit taxes on your behalf and at year end you will receive a Form-1099.

Is the payment timetable the same?

Yes. Foodify will issue payments on a weekly basis. Payments will be made the third week following delivery for all orders that the food partner has satisfactorily fulfilled. Payments will be mailed via standard USPS mail.

Who can I contact for billing questions?

Please email billing@foodify.com or call (800)326-1480.