5 food styles
Your nutritional e-assistant
Knows your taste and taste
He chooses meals for you
Change the menu and voice delivery
Macro always at hand
Freshness and quality
5 food styles
Your nutritional e-assistant
Knows your taste and taste
He chooses meals for you
Change the menu and voice delivery
Macro always at hand
Freshness and quality

Do you have questions? Contact us

Foodify Consultants are available Monday through Friday from 7:00 AM to 5:00 PM and on Saturdays from 7:00 AM to 10:00 AM. Standard operator fees apply. 7:00 do 17:00 i w soboty od 7:00 do 10:00. Koszt połączenia według standardowych opłat operatora.

Telephone number:
+48 455 455 405
E-mail address:
[email protected]
Kontakt

Contact form

Contact the Customer Service Office

FAQ

Jak to ugryźć? Już odpowiadamy

Don't you see the answer to your question here? Write to us, we are happy to dispel doubts.

How can I contact Foodify?

The easiest way is through the contact form on the website. Just fill in the fields with your name, email address, phone number, and briefly describe the problem. Your inquiry will go directly to the appropriate Foodify Agent, who will respond as quickly as possible.

Can I talk to someone directly?

Yes. If you're using the app, you can simply talk to the voice e-Assistant. Tell them what's happening—for example: "I have a delivery problem" or "I want to change the pickup address". The e-Assistant will save your inquiry and automatically forward it to a Foodify Agent. You don't need to fill anything out manually.

What hours can I get help?

Foodify Agents are available: - Monday through Friday from 7:00 AM to 5:00 PM, - and on Saturdays from 7:00 AM to 10:00 AM. On Sundays, you can leave an inquiry via the form or e-Assistant—we'll respond on the next business day.

How much does it cost to contact Foodify?

Contact via the form or e-Assistant is free. If you choose to call, the cost of the call is according to your operator's standard rates.

How long do I wait for a response?

During business hours, we usually respond within a few hours, often much faster. Inquiries from weekends or evenings go into the queue and are handled starting the next morning.

What can I contact you about?

Any question or problem—both technical and order-related. Agents can help you with, among others: - changing delivery address, - correcting an order or payment, - app-related issues, - complaints or returns, - questions about offers and meal plans.

Can I send an email instead of the form?

Yes, you can write directly to [email protected], but we recommend using the form on the website—then your inquiry will go directly to the appropriate Agent and be handled faster.

Can the e-Assistant solve my problem right away?

In many cases, yes. The e-Assistant can, among others, change your delivery address, move an order date, cancel a meal, or add a note for the driver. If the matter requires an Agent's help, the e-Assistant forwards the inquiry automatically, without requiring additional contact.

Can I track the status of my inquiry?

Yes. After submitting the form, you'll receive confirmation by email. If you report a problem through the e-Assistant, you'll see the inquiry status in the app under Help and Contact.

Can I contact you on behalf of someone from the Family Group?

Yes, if you're the group administrator. You can report questions, problems, or requests regarding group members' accounts—Foodify Agents will handle them as if they were your own.

Can I expect a response outside business hours?

Outside Agents' business hours, you can always talk to the e-Assistant or leave a message in the form. Your inquiry will be saved and handled immediately when the shift starts.

How quickly can I get help in urgent cases?

In urgent situations, such as a payment error or missing delivery, it's best to describe the problem in the form or tell the e-Assistant about it. Inquiries marked as "urgent" go to a priority queue and are handled first.