Yes. If you're using the app, you can simply talk to the voice e-Assistant. Tell them what's happening—for example: "I have a delivery problem" or "I want to change the pickup address". The e-Assistant will save your inquiry and automatically forward it to a Foodify Agent. You don't need to fill anything out manually.

Foodify Agents are available: - Monday through Friday from 7:00 AM to 5:00 PM, - and on Saturdays from 7:00 AM to 10:00 AM. On Sundays, you can leave an inquiry via the form or e-Assistant—we'll respond on the next business day.

Contact via the form or e-Assistant is free. If you choose to call, the cost of the call is according to your operator's standard rates.

During business hours, we usually respond within a few hours, often much faster. Inquiries from weekends or evenings go into the queue and are handled starting the next morning.

Any question or problem—both technical and order-related. Agents can help you with, among others: - changing delivery address, - correcting an order or payment, - app-related issues, - complaints or returns, - questions about offers and meal plans.

Yes, you can write directly to [email protected], but we recommend using the form on the website—then your inquiry will go directly to the appropriate Agent and be handled faster.

In many cases, yes. The e-Assistant can, among others, change your delivery address, move an order date, cancel a meal, or add a note for the driver. If the matter requires an Agent's help, the e-Assistant forwards the inquiry automatically, without requiring additional contact.

Yes. After submitting the form, you'll receive confirmation by email. If you report a problem through the e-Assistant, you'll see the inquiry status in the app under Help and Contact.

Yes, if you're the group administrator. You can report questions, problems, or requests regarding group members' accounts—Foodify Agents will handle them as if they were your own.

Outside Agents' business hours, you can always talk to the e-Assistant or leave a message in the form. Your inquiry will be saved and handled immediately when the shift starts.

In urgent situations, such as a payment error or missing delivery, it's best to describe the problem in the form or tell the e-Assistant about it. Inquiries marked as "urgent" go to a priority queue and are handled first.